|
FAQs |
|
General questions |
| Windows virtual host |
|
Linux&Unix virtual host |
| Email solution |
|
Domain register |
| Contact information |
|
|
General Questions |
|
1. About 30day money back guarantee |
|
Trustedwebhost.com is a prepaid web hosting provider, and trying our
.best to fit all kinds of customer's request. But due to the virtual
host's limitation and restriction, we are so sad to confess we can
not satisfy all of request when there is confliction comes up.
Absolutely, we are proud of our system can satisfy most of customers
and also we are trying to completes it to fit more customers,
So we give all of our new customers 30 days to check if our system
can give you all you want, and if you don't think we are good
enough, you may cancel your plan at anytime within first 30 days
since your account was activated. We will refund all your hosting
fee but setup fee, and in the meantime keep your account in 2 days
for you to backup all of your files. |
| |
|
2. About 99.9% uptime guarantee |
| Trustedwebhost.com owns
redundant OC-48 burst lines, which are provided by AT&T, Qwest, and
UUNet. Data transmission up to 112 MBPS is possible. We take pride
in offering you such reliable, dependable, and trustworthy data
transmission capabilities by these leading names in the data
transmission industry who provide service for most of the country. |
| |
|
3. About spam |
| Why worry about spam when
we can take care of the worry for you? Trustedwebhost.com provides
24/7 server monitoring for spam on all of our servers. We detect
incoming spam in order to protect both you - the customer - and the
Internet. In the instance that we discover anyone using our servers
to generate spam, Trustedwebhost.com reserves the right to terminate
such service immediately and without refund, and to provide evidence
of spam activities to authorities and other concerned parties. |
|
|
Windows Virtual Host |
|
1. One time setup fee |
|
There is a one-time, non-refundable set-up fee when you sign up with
us on any of our Windows Virtual Host plans. During some promotional
periods, we may waive your set-up fee, if you have a coupon.
Ask for coupon now! |
| |
|
2. 30 day money back guarantee |
|
See above in General Question |
| |
|
3. 99.9% uptime guarantee |
|
See above in General Question |
| |
|
4. Free Upgrade |
|
There is no charge to upgrade your plan, but there is a $19.99
charge to downgrade your plan. |
| |
|
5. Your Domain Name |
|
It is your Internet accepted domain name, and can be registered
through us or any other valid domain name register. We default-set
both your_domain_name and www.your_domain_name on our DNS server.
(e.g.: abc.com). We will point both it and www.abc.com to the same
disk space that you have requested. We do not, however, pay for your
domain registration fee. In other words, you will have to register
your domain by yourself. |
| |
|
6. Additional Domain |
|
It is an Internet accepted domain name, and can be registered
through us or any other valid domain name register. We will not
charge for your new domain(s) that point to the same address as your
primary domain. But, we charge $30/year, if you point to any sub
folders. We default-set both your_domain_name and
www.your_domain_name on our DNS server (e.g.: abc.com). We will
point both it and www.abc.com to the same disk space that you
requested. We do not, however, pay for your domain registration fee.
In other words, you will have to register your domain by yourself. |
| |
|
7. Sub Domain |
|
We do not charge for your sub domain(s), no matter where they point
to under your root directory. |
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|
8. you.trustedwebhost.com |
|
If you don't have your own domain name, and don't plan to register
one, either, then we can provide you a free sub domain at
trustedwebhost.com (e.g.: XXX.trustedwebhost.com, where XXX is
whatever you choose, as long as it is still available). |
| |
|
9. Disk Space |
|
This is physical space on the server hard drive available for your
web applications, and this does not include database space. The
additional package, which is $2 per month for 50MB, is only
available for the Premium Plan. For lower plans, you have to upgrade
to our Premium Plan to get more disk space. |
| |
|
10. Data Transfer |
|
This is the total bandwidth cost per month. We currently provide
unlimited data transfer on all of our virtual host plans, as long as hardware can handle it. |
| |
|
11. Static IP |
|
We provide free static IP addresses for our customers. You may
easily type IP to access the FTP server, but not web server. Simply
put, this means that you cannot easily browse your web site via IP
address. |
| |
|
12. Dedicate IP |
|
It will cost you $19.95 per month to own a Dedicated IP address,
which means that you may easily type your IP address to access both
your web and FTP server, and have the right to apply for a private
SSL certification on that IP address. Dedicated IP addresses are
only available for our Advance and Premium Plan customers. |
| |
|
13. Server Side Include |
|
SSI is free for .shtml and .asp files. |
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|
14. FrontPage 2002/XP |
|
FrontPage 2002/XP enables you modify your files on server side
through FrontPage 2002/XP Extension. We now provide the latest
version, FrontPage2002, or FrontPage XP. This is free on all of our
plans now. |
| |
|
15. Raw/Error Log |
|
Your site's log will be saved under your folder, and you can check
your site's status at anytime, day or night. |
| |
|
16. Control Panel |
|
We provide a convenient and reliable control panal for our
customers, to enable you to manage your website more effectively and
easily. You can also learn more about the control panel in our FAQs
for it. We highly suggest, recommend, and encourage you to make full
use of our knowledge based online help page, to solve your problems
or to answer questions you may develop. In the meantime, we are
working hard to expand and enhance both our control panel and our
FAQs, because your convenience and ease-of-use are important to us. |
| |
|
17. Web Stats / Monitoring |
|
In your control panel, there is a section named 'Web Stats', which
shows your web site's stats in detail. |
| |
|
18. daily Backup |
|
We do routine backups every week, exactly on Saturday at midnight.
We also highly suggest and encourage you to backup your own files
and database(s) periodically, as there is a one-time $30 fee for
data retrieval. |
| |
|
19. 24x7 Email Support |
|
Fortunately, we have a top notch tech support team available 24/7,
and which can provide effective and reliable service and support at
any time by e-mail. Remember, write down your Member ID, Domain
Name, and Server IP at very top of your e-mail correspondence, if
you know them, in order to help us to resolve your problem as soon
as possible. We highly recommend that you use e-mail support if you
have a tech problem, instead of phone support. In the meantime, our
support is committed to resolving your problem as soon as possible. |
| |
|
20. 24x7 Phone Support |
|
24x7 800
Phone support only available for Advance and Premium plan. We suggest you send us email if you need code to
debug, because that will be easier to deal with for us. Call now
1-866-866-0269 (ext. Customer Service). |
| |
|
21. SQL Server 2000 |
|
Advance Plan has
maximal of 10MB database space or 1 databases.
Premium Plan has maximal of 100MB database space or 1 databases.
We do provide free Enterprise Manager/Query Analyzer connection
for both plans.
For addition package of 10MB and 1 database, we are going to
charge $2 per month. |
| |
|
22. MS Access Database |
|
We fully support MS Access database on all our plans for free. |
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|
21. MySQL |
|
Basic Plan has 5MB database space for 1 database. Advance Plan has
maximal of 50MB database space or 2 databases.
Premium Plan has maximal of 100MB database space or 5 databases.
For addition package of 10MB and 1 database, we are going to
charge $2 per month. |
| |
|
22. ASP |
|
We provide free ASP service for all plans |
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|
23. ASP.NET |
|
We provide free ASP.NET framwork1.1 and code behind for all plans |
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|
24. Perl |
|
We provide free Perl service for all plans |
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|
25. PHP |
|
We provide free PHP(v4.2.3) service for all plans |
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|
26. Python |
|
We provide free Python service for all windows 2000 plans |
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|
27. Email |
|
We distribute 10 accounts, 10MB space and 5 mailing list to Basic
plan, 20 accounts, 20MB space and 15 mailing list to Advance plan, and,
unlimited accounts, 50MB space and 50 mailing list to Premium plan. In the
meanwhile, all plans have POP3 support which allow you send and
receive email from email client software, Aliases, SMTP, 24x7 Spam
Filter, Auto-responders and Web-based Email which allow you check
and receive email through browser. The additional package, which
$5 per month for 10MB
and 10 mailing list, is only available for Premium Plan. For
lower plans, you have to upgrade to Premium Plan to get more email
utility. |
| |
|
28. FTP |
|
We distribute 2 accounts to Basic plan, 10 accounts to Advance plan,
and 20 accounts to Premium plan. For each additional 10 accounts,
we charge $2 per month. |
| |
|
29. Shared SSL |
|
We provide shared SSL for $4.95/month charge on basic and advance
plans, premium plan includes Shared SSL. |
| |
|
30. Dedicated SSL |
|
We only provide this service to the customers who have
Premium plan with dedicate IP, and charge $119.95 per year. |
| |
|
31. Password Protected Directory |
|
We only provide this service for both Advance and Premium plan with
free. |
| |
|
32. Multimedia |
|
We support free Flash, Real media, and Shockwave on windows server. |
| |
|
33. DNS Transfer |
|
There is no charge on DNS transfer. If you've already own a
domain, it's free to transfer your domain's DNS to us, and you just need pay hosting
fee. In the meantime, all hosting fee does not include domain register
fee. If you don't have domain, you can register one through our
domain register page for only $15/year. |
| |
|
34. Site Builder |
|
We provide free Site Builder for premium plan only. Site Builder
allow you build a professional website from scratch in 3
minutes! You can choose over 100 professionally designed and
customizable templates to create your websites! Most templates allow
you to choose from over 100's of background images for your page.
You may select from over 1200 images in the image library. More
options such as Calendar, Ecommerce, etc.
Building your web site as easy as 1-2-3 ! see demo at
HERE. |
|
|
Linux & Unix Virtual Host |
|
1. One time setup fee |
|
There is a one-time, non-refundable set-up fee when you sign up with
us on any of our Windows Virtual Host plans. During some promotional
periods, we may waive your set-up fee, if you have a coupon.
Ask for coupon now!. |
| |
|
2. 30 day money back guarantee |
|
See above in General Question |
| |
|
3. 99.9% uptime guarantee |
|
See above in General Question |
| |
|
4. Free Upgrade |
|
There is no charge to upgrade your plan, but there is a $19.99
charge to downgrade your plan. |
| |
|
5. Your Domain Name |
|
It is your Internet accepted domain name, and can be registered
through us or any other valid domain name register. We default-set
both your_domain_name and www.your_domain_name on our DNS server.
(e.g.: abc.com). We will point both it and www.abc.com to the same
disk space that you have requested. We do not, however, pay for your
domain registration fee. In other words, you will have to register
your domain by yourself. |
| |
|
6. Additional Domain |
|
It is an Internet accepted domain name, and can be registered
through us or any other valid domain name register. We will not
charge for your new domain(s) that point to the same address as your
primary domain. But, we charge $30/year, if you point to any sub
folders. We default-set both your_domain_name and
www.your_domain_name on our DNS server (e.g.: abc.com). We will
point both it and www.abc.com to the same disk space that you
requested. We do not, however, pay for your domain registration fee.
In other words, you will have to register your domain by yourself. |
| |
|
7. Sub Domain |
|
We do not charge for your sub domain(s), no matter where they point
to under your root directory. |
| |
|
8. you.trustedwebhost.com |
|
If you don't have your own domain name, and don't plan to register
one, either, then we can provide you a free sub domain at
trustedwebhost.com (e.g.: XXX.trustedwebhost.com, where XXX is
whatever you choose, as long as it is still available). |
| |
|
9. Disk Space |
|
This is physical space on the server hard drive available for your
web applications, and this does not include database space. The
additional package, which is $2 per month for 50MB, is only
available for the Premium Plan. For lower plans, you have to upgrade
to our Premium Plan to get more disk space. |
| |
|
10. Data Transfer |
|
This is the total bandwidth cost per month. We currently provide
unlimited data transfer on all of our virtual host plans, as long as hardware can handle it. |
| |
|
11. Static IP |
|
We provide free static IP addresses for our customers. You may
easily type IP to access the FTP server, but not web server. Simply
put, this means that you cannot easily browse your web site via IP
address. |
| |
|
12. Dedicate IP |
|
It will cost you $19.95 per month to own a Dedicated IP address,
which means that you may easily type your IP address to access both
your web and FTP server, and have the right to apply for a private
SSL certification on that IP address. Dedicated IP addresses are
only available for our Advance and Premium Plan customers. |
| |
|
13. Server Side Include |
|
SSI is free for .shtml. |
| |
|
14. FrontPage 2002/XP |
|
FrontPage 2002/XP enables you modify your files on server side
through FrontPage 2002/XP Extension. We now provide the latest
version, FrontPage2002, or FrontPage XP. This is free on all of our
plans now. |
| |
|
15. Raw/Error Log |
|
Your site's log will be saved under your folder, and you can check
your site's status at anytime, day or night. |
| |
|
16. Control Panel |
|
We provide a convenient and reliable control panal for our
customers, to enable you to manage your website more effectively and
easily. You can also learn more about the control panel in our FAQs
for it. We highly suggest, recommend, and encourage you to make full
use of our knowledge based online help page, to solve your problems
or to answer questions you may develop. In the meantime, we are
working hard to expand and enhance both our control panel and our
FAQs, because your convenience and ease-of-use are important to us. |
| |
|
17. Web Stats / Monitoring |
|
In your control panel, there is a section named 'Web Stats', which
shows your web site's stats in detail. |
| |
|
18. daily Backup |
|
We do routine backups every week, exactly on Saturday at midnight.
We also highly suggest and encourage you to backup your own files
and database(s) periodically, as there is a one-time $30 fee for
data retrieval. |
| |
|
19. 24x7 Email Support |
|
We fortunately have a 24x7 tech support team, which can provide all
of service at any time by email. Remember write down you member ID
and Domain name even server IP if you know at very top of your
email, in order to let us locate you as soon as possible. We highly
suggest you use email support if you got tech problem, instead of
phone support. In the meantime, our support team may guarantee your
problem will be solved as soon as possible. |
| |
|
20. 24x7 Phone Support |
|
24x7 800
Phone support only available for Advance and Premium plan, when you
got emergency. We suggest you send us email if you need code to
debug, because that will be easier to deal with for us. Call now
1-866-866-0269 (ext. Customer Service). |
| |
|
21. Postgre SQL |
|
This is only available for Both Advance and Premium plan, and there is
a $1 per month charge for first 10MB. For addition package of 10MB, we
are going to charge $2 per month. |
| |
|
22. ODBC |
|
We fully support ODBC driver for free. |
| |
|
21. MySQL |
|
Basic Plan has 20MB database space for 1 database. Advance Plan has
maximal of 50MB database space or 2 databases.
Premium Plan has maximal of 100MB database space or 5 databases.
For addition package of 10MB and 1 database, we are going to
charge $2 per month. |
| |
|
22. JSP |
|
We provide free JSP/JServlet service for Both Advance and Premium
plans, and there is $3 per month charge on Basic plan. |
| |
|
23. SSH / SCP / SFTP |
|
There is $5/month charge on all plans linux plan, sorry windows
doesn't support ssh/scp/sftp. |
| |
|
24. Perl |
|
We provide free Perl service for all plans. |
| |
|
25. PHP |
|
We provide free PHP service for all plans. |
| |
|
26. Python |
|
We free provide Python service for Premium plan and there is $2 per
month charge on Basic and Advance plans. |
| |
|
27. CGI-BIN |
|
We provide free CGI-BIN for all plans. |
| |
|
28. Email |
|
We distribute 10 accounts, 10MB space and 5 mailing list to Basic
plan, 20 accounts, 20MB space and 15 mailing list to Advance plan, and,
unlimited accounts, 50MB space and 50 mailing list to Premium plan. In the
meanwhile, all plans have POP3 support which allow you send and
receive email from email client software, Aliases, SMTP, 24x7 Spam
Filter, Auto-responders and Web-based Email which allow you check
and receive email through browser. The additional package, which
$5 per month for 10MB
and 10 mailing list, is only available for Premium Plan. For
lower plans, you have to upgrade to Premium Plan to get more email
utility. |
| |
|
29. FTP |
|
We distribute 2 accounts to Basic plan, 10 accounts to Advance plan,
and 20 accounts to Premium plan. For each additional 10 accounts,
we charge $2 per month. |
| |
|
30. Shared SSL |
|
$4.95/month charge on all plans. |
| |
|
31. Dedicated SSL |
|
We only provide this service to the customers who have
Premium plan with dedicate IP, and charge $119.95 per year. |
| |
|
32. Password Protected Directory |
|
We only provide this service for both Advance and Premium plan with
free. |
| |
|
32. ASP components |
|
We provide free aspupload, aspmail, and aspjpeg support. |
|
|
Email Solution |
|
1. One time setup fee |
|
There is a one time setup when you sign up with us on any windows
virtual host plan, and it is not refundable. In some promotion
period, we may waive your setup fee. |
| |
|
2. 30 day money back guarantee |
|
See above in General Question |
| |
|
3. 99.9% uptime guarantee |
|
See above in General Question |
| |
|
4. Free Upgrade |
|
There is no charge to upgrade plan, and there is no inactive fee. |
| |
|
5. Domain |
|
This is the available email server name. |
| |
|
6. Email |
|
We distribute 20 accounts, 20MB space and 5 mailing list to Basic
plan, 50 accounts, 50MB space and 10 mailing list to Advance plan, and, 100
accounts, 100MB space and 20 mailing list to Premium plan. In the
meanwhile, all plans have POP3 support which allow you send and
receive email from email client software, Aliases, SMTP, 24x7 Spam
Filter, Auto-responders and Web-based Email which allow you check
and receive email through browser. There is $5 per month charge on
additional 50MB, 5 mailing lists. |
|
|
Domain Register |
|
1. Register Fee |
|
To 1 year domain name we charge $15, and $26 for 2 years domain
name. |
| |
|
2. Check Available |
|
Before you register a new domain, please check if it is available
still. |
| |
|
3. Register Now |
|
Enter the domain name you want to register, then submit button will
drive you to register page. |
| |
|
4. Management |
|
User login panel will log you into domain name manage page, and
forgot password? link will help you retrieval your password. |
|
|
Contact Information |
|
1. Sales |
|
sales@trustedwebhost.com |
| |
|
2. Support |
|
support@trustedwebhost.com |
| |
|
3. Contact Page |
|
http://www.trustedwebhost.com/trusted/contact.html
http://www.trustedwebhost.com/trusted/support.html |
| |
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